Job Title : Recovery Oriented System of Care (ROSC) Coordinator
Department : Behavioral Health
Reports to : Substance Use Manager
Purpose of Position : In keeping with the Mission/Vision/Values of ComWell, a Recovery Coordinator provides coordination and oversight of the Recovery Oriented Systems of Care subcommittee of the Southern Illinois Substance Abuse Alliance coalition in Randolph and Washington Counties. This is done through adherence to the framework and timelines provided by the statewide ROSC Council. This position assists in assessing the needs of the area and in choosing and providing programing to individuals in Recovery and other interested community members.
Essential Duties and Responsibilities :
1. ComWell expects all staff to have a strong desire to provide an excellent customer experience; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; must possess the flexibility to work with clients at various stages in their personal growth; and to have an attitude of wanting to continuously improve their own performance as well as that of ComWell. This also includes consistently returning phone calls and e-mails within 24 hours and updating voicemail/out of office e-mail, as well as consistently using pleasant tone and having a helpful attitude.
2. Shows consideration for others, works cooperatively with any coworker; provides constructive feedback without undue criticism of others; displays appreciation of differences in approaches, personalities, and viewpoints of others. Works professionally, respectfully, positively and cooperatively within a team-based framework to promote ComWell’s commitment to client personal growth.
3. Supports the strategic goals and mission/vision/values of ComWell at all times when interacting with clients, co-workers and professionals from other organizations and presents a positive and professional demeanor.
4. Treats all clients and colleagues with dignity and respect, regardless of race, ethnicity, nationality, religion, sexual orientation, gender, or other legally protected status.
5. Completes job requirements with independent action and resourcefulness. Organizes time, effort, and use of resources to achieve desired outcomes. Takes initiative to prevent and resolve problems and offers recommendations for improving services and transforming ComWell into an organization that embraces excellent customer experience.
6. Have a basic understanding of the impact trauma has on a person’s life. Be aware of the signs, symptoms and special needs a trauma survivor may have.
7. Have an awareness of and commitment to self-care practices that prevent or lessen the impact of secondary traumatization with staff and self.
8. Participate in and recognize role in Performance and Quality Improvement (PQI) initiatives. Have a general awareness on the importance of quality improvement throughout the organization. Identify opportunities for improvement through data, observation of operations or consultation with staff, residents, families or other stakeholders. Identification and input into opportunities for improvement is strongly encouraged.
9. Establish and maintain cooperative working relationships with community partners: law enforcement; liquor commissioners; health care community; business community; media; religious organizations; civic or volunteer organizations; state, local or tribal government; and other community representatives especially those individuals with lived experience of substance use. Assist coalition in developing partnerships with other organizations to carry out the mission of the coalition and to achieve the goals of the grant.
10. Motivates and inspires others to support the coalition by: communicating clearly the results that are expected; appeals to hearts and minds; demonstrates care for coalition members; demonstrates confidence and lets people know how they are progressing toward goals.
11. Inspires others to achieve results by: promoting the development of people’s talents; recognizes the contributions of others; stimulates others’ thinking; and builds their leadership skills.
12. Understand the ROSC program best practices. Use programs and models that are approved by the funder source. Train or identify and coordinate delivery of training resources meeting coalition needs regarding recovery program best practices and models approved by the funder.
13. Work to maintain a ROSC/Recovery committee as a standing committee of the larger coalition.
14. Build community ownership of recovery programs by collaborating with key community leaders. Assist the coalition in building its capacity by facilitating the development of organization structures. Potential structures to be addressed are: coalition bylaws; officers; decision making procedures; standing committees; community sector representation; cultural competence; staff and member roles; training needs and coalition sustainability.
15. Establishing warm hand-offs between treatment and recovery organizations and Collaboration with local crisis teams to connect individuals in crisis to SUD services. Both of these initiatives are designed to reduce stigma, ensure effective service delivery, prioritize equity, and increase access to the Medication assisted Recovery (MAR).
16. Plan and facilitate community coalition/project meetings and group processes. Facilitate the development of strategies and trainings empowering coalition members to take leadership roles for meetings and processes as possible.
17. Collect, organize and interpret data. Collect information for and report on work internally and required by funder within established timeframes.
18. Conduct a needs assessment for community recovery needs including identifying and using existing relevant data. Create and follow a detailed work/action plan based on the needs assessment.
19. Use marketing and media as required through coalition activities.
20. Work collaboratively with program evaluators to assess strategy efficacy and effectiveness. Communicate evaluation information to coalition members and the community.
21. Demonstrate cultural competence and sensitivity. Communicate effectively with diverse populations with multi- or inter-disciplinary colleagues.
22. Attend meetings and training activities. This includes consultation regarding progress, problem solving and planning for overall service delivery and program effectiveness. This also includes all structured trainings that may be located in other areas of the state.
23. Work on evenings and weekends as needed to conduct/attend community meetings and trainings and participate in community events.
24. Perform related or other duties as assigned by manager.
25. Maintain compliance with all ComWell policies and procedures.
Education and/or Work Experience Requirements :
- Person with lived experience with CRSS or ability to obtain CRSS within the first year.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
- Driver’s license and proof of valid automobile insurance.
- Must meet expectations required by CANTS check, criminal record and Health Care Workers Background Check
- Excellent computer proficiency (MS Office – Word, Excel and Outlook).
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Physical Requirements :
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
Job Type & Schedule : 37.5 hours per week, Monday – Friday
Pay : $22.05 per hour
